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Monitor every agent across every workflow
NuPulse tracks every agent task and decision, turning them into dashboards for business and leadership.
Why NuPulse?
Observability
Every deployed agent, across every workflow and channel, reports live into one dashboard.
Smart Alerts
NuPulse flags performance dips and anomalies early, so teams can step in before they snowball.
Business Insights
NuPulse translates customer interaction patterns into strategic business signals you can act on.
Dashboards built for your workflows
Executive Summary
Run volume, completion rates and operational trends across every deployed agent, on one screen.
Agent Performance
Latency, completion, escalation and error rates for each agent across every conversation in real time.
Ask AI
Ask about your agents in plain language and get numbers back, from transfer rates to run volume.
Interaction Analytics
Escalation reasons, recurring topics and sentiment across conversations handled by agents.
Run Logs
Searchable records of every run, with inputs, outputs, summaries and resolution markers, for QA and audit.
Self-serve, Custom Dashboards
Your team creates and modifies dashboards, selecting metrics and filters for each workflow independently.
Delivery disputes drive most escalations this week. Most come in on inbound phone calls.
Actionable Insights
NuPulse turns run data into insights your team can act on, generated automatically inside the platform.
Flexible Reporting
Easily view data across custom date ranges, apply various filters, and export insightful reports.
