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Resolve every inbound query. Without adding headcount.
NuPlay AI builds voice and chat agents that handle peak demand and routine tasks, so your team can focus on what truly needs them.
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AI Customer Resolution : NuPlay builds AI-Native agents that understand context, not just keywords, so every conversation moves toward a resolution.
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NuPlay resolved years of manual support work at a fraction of the cost - without compromising quality.
95%
Support query resolution rate, fully autonomous.
95%
Support query resolution rate, fully autonomous.
95%
Support query resolution rate, fully autonomous.
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“We moved from reactive support to proactive, customer-first resolution with NuPlay.”
50%
Reduction in average
handle time per query
3x
Support scale without
adding any new headcount
<1sec
Agent response latency
across voice and chat
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A feature-rich toolkit for expert software development
Everything you need for AI-first support
Omnichannel Agents
Voice and chat across phone, web, WhatsApp, and in-app. One deployment, every surface.
99% SOP Adherence
Every single interaction follows your own defined process. Not sometimes, every time.
Context-Aware Responses
Pulls live data from your CRM, helpdesk, and knowledge base, adapting to sentiment.
Warm Escalation
Human agents get a full summary, intent, sentiment, history, and key details. No repeating.
Conversation Analytics
Track containment, resolution, handle time, and escalation triggers across interactions.
Enterprise Security
SOC 2 compliant, encrypted in transit and at rest, role-based access, and PII handling built in.
Frequently asked question
Find quick answers to common questions about our Retail AI solutions.
Still have a question?
See how NuPlay AI resolves customer inquiries across voice and chat while reducing support workload and response times.
NuPlay's Customer Resolution agent is a production-grade voice and chat AI system that handles inbound customer queries end to end - in natural language. It reduces ticket volume, cuts resolution time, and automates high-frequency support categories like order status, returns, account queries, and claims - while escalating edge cases to your team with full context.
Traditional chatbots follow decision trees. IVRs route calls. Neither resolves anything. NuPlay agents understand intent and context, complete multi-step tasks, take action inside your systems, and only involve a human when the issue genuinely requires it. The experience feels human. The economics don't.
The industry baseline for AI containment is under 20%. NuPlay agents reach 75% containment at maturity - because they're designed to resolve, not deflect. Cult.fit saw 95% support query resolution. Myntra cut average handle time by 50% and scaled support 3x without adding headcount.
When a query exceeds the agent's scope or the customer requests a human, NuPlay escalates immediately - passing the full conversation summary, intent classification, sentiment, and collected details to your human agent. No cold starts. No repeat questions. The customer experience stays intact.
NuPlay connects to your CRM, helpdesk (Zendesk, Salesforce Service Cloud, Freshdesk), knowledge base, and order management systems. It can create and update tickets, pull live account or order data, and follow your support policies and escalation rules. Most teams go live starting with their top three ticket categories.
Yes. NuPlay is built for enterprise deployment - SOC 2 certified, with encryption in transit and at rest, PII handling controls, role-based access, and full audit logging on every automated interaction.
Deployment is measured in weeks, not quarters. The agents ingest your product, customer, and brand context during onboarding so they can plan and personalise from the start.
