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Replacing Traditional IVR with AI Voice Agents
High inbound lead volumes exposed IVR limitations, resulting in delayed qualification, dropped leads, missed cross-sell opportunities, and inefficiency.
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Replacing Traditional IVR with AI Voice Agents
High inbound lead volumes exposed IVR limitations, resulting in delayed qualification, dropped leads, missed cross-sell opportunities, and inefficiency.
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MARKETING & GROWTH

AI decisioning behind every marketing move

From research to launch, every campaign planned, personalised, and deployed, at a scale no team could match.

Talk to a Retail AI Expert

<3 Days

from creative brief to live campaign, down from 2 weeks.

60%

channels orchestrated from one connected, automated workflow.

4.2x

more campaigns per quarter on the same headcount, no new hires.

38%

improvement in promotional ROI across key customer segments.

CHALLENGE

Campaigns stall at every team handoff - not for lack of ideas.

The biggest delays in retail campaigns aren't inside any team, they're at the handoffs. NuPlay puts an agent at each.

78%

of B2C marketers struggle with siloed systems.

45%

of teams lack a scalable content creation process.

Only 30%

of marketers' time is spent on running campaigns.

Today (Manual)

2 to 4 weeks

VS

I have a goal, but no clear campaign strategy to execute.

I'm still waiting for the right audience segment to launch.

Approved creatives lose consistency across every channel and format.

Campaign launches keep getting delayed by multiple stakeholder approvals.

Performance insights arrive too late to take meaningful action.

With NuPlay

3 to 6 hours

Turns goals into actionable campaign strategies in minutes.

Builds targeted audiences from live customer behavior instantly.

Generates every creative variant on-brand automatically, at scale.

Automates brand and compliance checks before every launch.

Optimizes live campaign performance with real-time recommendations.

AI resolves routine queries instantly and routes complex issues with full context.

AI Visibility Audit

When buyers ask AI, do they hear aboutyou?

We put your brand through the answer engines and show you exactly where you surface, who’s being recommended instead, and the fixes that move the needle first.

SEO Technical
GEO Readiness
AEO Visibility
Displacement Score

Run a free visibility scan

See your report in minutes. No account needed.

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HOW IT WORKS

Deep dive per capability

Three AI-powered capabilities that reduce costs, improve service, and scale support.
Workflow 1 of 3

Campaign Strategy Agent

Turns your objective into a creative framework for every channel and segment, before a human writes the brief.

  • Intake the objective - Turns a plain-language business priority into campaign format.

  • Pull the context - Auto-retrieves product, inventory, customer, and margin data, with no manual pulls.

  • Recommend the strategy - Proposes audience, offer, channels, timing, and KPIs in one clean review.

  • Draft, pre-check, route - Generates the brief, checks every constraint, routes straight to approvers.

Before: Every query hits an agent. Result: delays.

After: Routine auto-resolves, humans take the rest.

Workflow 2 of 3

Content & Channel Agent

From segmentation to live performance, every campaign planned, deployed, and optimised without the manual overhead.

  • Ingest the approved brief - Reads objective, audience, offer, and channel plan, then maps to brand templates.

  • Set the message architecture - Message, proof points, CTAs, brand reviews direction, not execution.

  • Build segment and channel variants - Adapts by lifecycle stage, loyalty tier, and format.

  • Compliance and build package - Checks brand, offer & legal, then generates the build sheet & QA checklist.

Before: 7–20 days, teams adapt by hand.

After: 1–5 days, scales by segment and channel.

Workflow 3 of 3

Campaign Optimization Agent

Reaches customers at the right moment, message, and channel, at a scale no team could manage by hand.

  • Monitor live - Watches email, paid, web, app, sales, inventory, returns, one view, not scattered dashboards.

  • Summarise - Plain-language summary by segment, channel, region. Marketing reviews in minutes.

  • Detect - Flags low CTR, high CPA, stock and margin risk, including a top seller about to stock out.

  • Recommend and route - Suggests a copy, budget, or product change, sends it to the right team.

Before: 3–10 days—action arrives too late.

After: Same-day, while the campaign runs.

OUTCOMES

What changes after deployment

The shifts in cost, speed, and coverage once NuPlay handles the front line.

4.2x

more campaigns per quarter, same marketing headcount

61%

reduction in production time, brief to live campaign

38%

improvement in promotional ROI, through real-time margin monitoring

200+

more campaigns per quarter, same marketing headcount

12

channels automated: email, SMS, push, social, display

<3 days

brief-to-live cycle, down from 2 weeks

“NuPlay Analytics lets us aggregate our data independently and run quick queries ourselves. The process is faster and more independent.”

Strategy, Leading Energy Provider
Read the story

“NuPLAY helped us create shopping journeys that listen, adapt, and respond to each customer's unique needs and enabled us to deliver on our brand promise.”

Customer Support, Leading Fashion Retailer
Read the story

“Having the agent create the campaigns for us is great as it accurately finds the right people and builds the segments better than a human would have.”

CX Team, Leading Auto-Glass Retailer
Read the story

“With NuPLAY, we can go from campaign idea to launch in under 30 minutes. That speed makes a real difference in our competitive market.”

CX Team, APAC Fitness Leader
Read the story
WHY NUPLAY

Built for production, not just demos

Talk to a Retail AI Expert

Powered by Your Data

Uses live product, inventory, customer, loyalty, and margin data for accurate decisions

Built for Retail

Understands inventory, margins, loyalty programs, and channel constraints, not just content creation.

Human Oversight Included

Agents execute and validate; your team stays in control with full visibility and approval workflows.

Works with your Existing Stack

Uses live product, inventory, customer, loyalty, and margin data for accurate decisions

Live and in production

These agents run real campaigns and real trading decisions today. No waitlist, no perpetual beta.

NEED HELP?

Frequently asked question

Find quick answers to common questions about our Retail AI solutions.

Still have a question?

Need more information? Connect with our Retail AI experts and get personalized guidance tailored to your business needs.

Talk to a Retail AI Expert
Is this a standalone product or an add-on to a marketing platform?

NuPLAY runs as its own agentic layer and connects to the tools and channels you already use. You do not need to move your CRM or email platform to deploy it.

Does the AI send campaigns on its own, without sign-off?

No. The agents plan, produce, and recommend. Your team reviews strategy and approves before anything goes live. You decide how much autonomy to grant at each stage.

How fast can we go from idea to live campaign?

Most campaigns move from brief to live in roughly one to three days, against a typical two to four weeks of manual work.

Which channels does it support?

Email, SMS, push, paid media, social, site, app, and store messaging, coordinated from a single brief.

How does it handle brand safety, offers, and legal rules?

Every brief and asset is pre-checked against brand voice, offer rules, exclusions, eligibility, and legal requirements before it is routed for approval. Flags are surfaced for a human to resolve.

Do we need a data science or analyst team to run it?

No. Segmentation, personalisation, and performance reporting run automatically. The agents produce plain-language summaries and recommended actions, so analyst time is not the bottleneck.

How long does setup take?

Deployment is measured in weeks, not quarters. The agents ingest your product, customer, and brand context during onboarding so they can plan and personalise from the start.

The ChallengeHow it worksOutcomesCase studyWhy NuPlayFAQ
LET’S TALK

Ready to make agentic workflows work at scale?

Get a personalized demo to see how Nurix powers human-like voice AI conversations at scale.

TALK TO NUPLAY
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