Hear From Our Customers

Self-improving AI agents for consumer services

Our enterprise AI agents solve the toughest operational challenges in consumer services.

Trusted by leading retail and consumer brands across the US and India.

Built for every service business

For any business that serves consumers through field teams, vendors or partner networks.

Utilities & Telecom

Service requests, billing and plan changes for energy and telecom providers.

Travel & Hospitality

Bookings, changes, on-trip support and ground operations, around the clock.

Home Services

Lead response, booking, technician dispatch and follow-ups for every job.

Health & Wellness

Test and class bookings, home sample collection, renewals and member support.

One self-improving platform for every consumer services

CUSTOMER EXPERIENCE

Transforming every customer journey

Customer Acquisition

Respond to every lead in minutes & turn enquiries into booked jobs.

Appointment Management

Recommend the right plan or service & book it in one conversation.

Customer Support

Resolve status, change and billing requests end to end.

Explore customer experience

PARTNER EXPERIENCE

Transforming every partner journey

Field & Partner Onboarding

Screen & onboard vendors and field workforce.

Partner Coordination

Match every job to the right partner and keep customers updated.

Field & Partner Support

Answer payout, job and SLA questions for every partner.

Explore workforce & partner experience

Works across your entire service stack.

How we help you go live in days

Day 1

Connect your systems and integrations

We connect to your existing stack, POS, ERP, CRM, and the systems you already run across your entire business.

Day 7

Launch in 1 week

Your first agent goes live on a real workflow, so you see it working on your own data within the week.

Day 21

Automate at scale

Once the first workflow proves out, we expand it across every store, region, or channel it applies to.

Day 50

Drive measurable revenue

The system monitors and learns from every run and improves the workflow without you rebuilding it.

92%

Reduction in manual screening time.

“NuPlay delivers compliance updates in a day, and confirms every employee received them.”

2x

Higher return on investment

“The system keeps improving how it runs, so our team can focus on strategy instead of chasing data.”

89%

Reduction in manual review time.

“Once we scaled across every location, review that used to eat our week barely needed a glance.”

4x

Faster resolution.

“Our first workflow was live within a week, and resolution times were already four times faster than our manual process.”

AI agents in action across consumer services

Customer Acquisition

Instant lead response

Returns all web and ad leads quickly, even after hours.

Lead qualification and quotes

Qualifies needs, checks coverage or availability, and shares a quote.

Renewals and win-back

Targets lapsing customers with the right offer.

Explore customer acquisiton

76%+

Lead contact rate on AI-led outreach.

Appointment Management

Plan and service recommendations

Suggests the best plan or service for each customer.

Booking and scheduling

Books, confirms and reschedules appointments, trips or visits.

Payments and checkout

Takes deposits, applies offers and completes payment.

Explore appointment management

30%

More conversions via AI-led outreach.

Customer Support

Status and ETA updates

Provides live updates on plumber, delivery, or booking.

Changes, cancellations and refunds

Handles changes and refunds inside your systems, within policy.

Billing and account questions

Explains bills and charges, and updates account details.

Explore customer support

95%

Issue resolution rate.

Field & Partner Onboarding

Recruitment and screening

Screens technicians, drivers, and vendors for interviews.

Documents and compliance

Collects licences, insurance, tax forms, and flags missing items.

Setup and activation

Sets up access, assigns territories, schedules training.

Explore field & partner onboarding

3x

Faster interview scheduling.

Partner Coordination

Job assignment

Assigns jobs to the nearest technician or partner.

Schedule and ETA confirmation

Confirms arrival times with the field team and keeps customers updated.

No-shows and rescheduling

Quickly finds a replacement when someone cancels.

Explore partner coordination

60%

Fewer missed appointments after partner no-shows.

Field & Partner Support

Payout and invoice questions

Explains payment timing and deductions.

Job issues and disputes

Logs claims, complaints, and disputes with context.

SLA and performance follow-ups

Follows up on missed SLAs, ratings and pending job updates.

Explore field & partner support

80%

of partner queries resolved
without your team.

Multi-party call orchestration

Your AI agent brings partners into customer calls, resolving issues instantly without callbacks.

No phone tag

The customer gets a confirmed visit on the first call, not a promise of a callback.

Nobody repeats themselves

The partner joins already briefed on the fault, address and coverage.

Your brand stays in charge

Every call is logged in your systems, and your team is brought in only for exceptions.

Trusted by leading consumer service brands

Read more stories

“We now engage every high-intent lead at the right moment, at any volume, without adding headcount.”

Jeff Mayerl, President, Kohler Energy

Kohler generators Image

“Once we scaled across every location, review that used to eat our week barely needed a glance.”

CX Team - NuVision Auto Glass

NuVision Auto Glass Image

“NuPlay has helped us streamline screening and interview scheduling across airport zones.”

Talent Acquisition Lead, IndiGo

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“Our first workflow was live within a week, and resolution times were already four times faster than our manual process.”

CX Team - Cultfit

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72%+

more conversions via AI-led outreach.

lead contact rate.

faster interview scheduling

issue resolution rate.

50%

pipeline protected annually.

growth in weekly call volume.

recruiter hours saved every week.

reduction in turnaround time.

40%

lead throughput without added headcount.

always-on customer engagement.

drop in early-stage candidate loss.

faster resolution than the manual process

NuPlay AI solution map for consumer services

Use Cases

Customer Acquisition

Lead Response

Qualification & Quotes

Agentic Commerce

Personal Recommendations

Booking & Payments

Customer Support

Status & ETA Updates

Changes & Refunds

Field & Partner Onboarding

Screening & Verification

Activation & Training

Partner Coordination

Job Assignment

Rescheduling & Cover

Field & Partner Support

Payouts & Invoices

Disputes & SLAs

AI for Retail

Capabilities

AI Agents

Workflow Automation

HITL Assistance

Application Buidling

Channels

Voice

Chat

Web

Email & SMS

Mobile

Social

Messenger

NuPlay Platform

NuLoop - Improvement Layer

NuContext - Context Layer

NuPulse - Insight Layer

Integrations

CRM & Booking

Contact Center & Support

Workforce & Payments

Frequently asked questions

What can AI agents do for a consumer services business?

They run work across the customer and partner journey. For customers, they respond to leads, recommend plans, book visits, take payments and resolve status, change and billing requests. For your field teams and partners, they handle onboarding, job dispatch and payout questions.

Which industries is this built for?

Any business that serves consumers through field teams or a partner network, including utilities and telecom, travel and hospitality, logistics and delivery, home services, health and wellness, and education.

Can the agent bring a partner or vendor into a live call?

Yes. When a request needs a partner, vendor or your own team, the agent adds them to the call, shares the context, and stays on until the request is resolved, so the customer never has to repeat themselves.

How long does it take to go live?

Most teams connect their systems on day one and launch in about three weeks. From there, the agents take on more volume until they run at scale.

Which systems do the agents work with?

They plug into the stack you already run, including Salesforce, HubSpot, ServiceTitan, Zendesk, Twilio and Genesys, plus workforce and payment tools like Workday, ADP and Stripe.

What happens when an agent cannot resolve a request?

It hands the conversation to the right person with the full context, including the booking, job history and what has already been tried, so nobody has to start over.

How do the agents get better over time?

NuLoop reviews every conversation, finds where a workflow fell short and fixes it, so performance keeps improving after go-live.

Is our customer and partner data secure?

Your data is never used for training. Each environment is isolated, and the platform is built to enterprise security and compliance standards.

Built to enterprise standards

Every system ships with enterprise-grade security, governance, and compliance as standard.

Your data stays yours - Never used for training. Claims, docs, and conversations stay private.

Firm-level isolation - Each environment is isolated to prevent cross-tenant access.

Independently audited - Controls tested and reviewed regularly by independent specialists.