NuPlay Named in the Tech Provider Spotlight by Everest Group

Tech Provider Spotlight: Voice AI Agents in Customer Experience Management (CXM) provides a market-wide view of voice AI agents in CSM. It examines adoption trends, key technology shifts, provider archetypes, enterprise readiness requirements, evaluation parameters, and maturity across major CX use cases. The report also profiles 16 shortlisted providers to help enterprises assess provider capabilities, differentiation, deployment fit, and relevance for CX transformation programs.
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Everest Group publishes the Tech Provider Spotlight series to give enterprise buyers an independent view of vendors in a given category, evaluated on technology depth, use case coverage, and enterprise readiness rather than vendor self-reporting. NuPlay AI is profiled in the 2026 edition covering voice AI agents in customer experience management. The evaluation was conducted prior to the company's 2026 rebrand.